Mondu Pay After-Rejection & Return

Rejection & Return

 

Why was my order rejected?

There can be several reasons why the Mondu payment method was declined, for example:  

  1. You may have outstanding invoices with Mondu that have exceeded the payment deadline.
  2. We were unable to identify your company.

 

I want to return my order - what do I have to consider?

If you would like to partially or entirely return an order, you must follow the return conditions of the retailer. Please contact them directly if you have any questions.

If you want to return a product before you’ve made a payment, your invoice will be adjusted accordingly and you will receive an overview of the new payment amount. 

Please contact the merchant directly to arrange a refund if you have already paid for a product.

Who do I contact if I have questions about delivery status and returns?

Please get in touch with the merchant directly with any questions regarding deliveries and returns. As the payment method provider, we at Mondu cannot provide information about these processes.

Dunning & Collection

Why have I received a reminder?

You will receive a reminder from Mondu if you have not paid an invoice by the agreed payment deadline. You can find the payment term on the invoice and the payment information email you received from us after placing the order.

Have you already paid the full invoice amount and still received a reminder?

Please check that you have included the correct bank details in the transfer order you received in the payment information email from Mondu. Also, check the purpose of the transfer. The purpose must match the one we sent you in the payment information email. This is the only way we can match your payment to the correct order. 

If all the information is correct and the reminder is invalid, please contact us at  . We will be happy to help you.

Can I pause the dunning process?

If you have a valid reason to pause the dunning process – for example, because the merchant’s delivery is delayed – you can contact our customer service team to request a dunning pause:  .